Welcome to our store. By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
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Product Nature
Our orchids are living plants. Each Dendrobium orchid is natural and unique.
- Bloom size and color may vary slightly
- Different bloom stages at delivery
- Minor blemishes are normal
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Orders & Payments
Orders must be confirmed before preparation.
- Online payments (card, transfer, digital)
- Cash on Delivery (COD)
Preparation Time: Up to 2 hours (may vary in peak periods)
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Delivery Policy
- Handled by our own team (no third-party couriers)
- Time slots may vary
- Receiver must be present
- Redelivery fees may apply
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Self-Collection
- Minimum 2-hour preparation time
- Pickup must be scheduled
- Customer responsible after collection
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No Returns Policy
All sales are final due to the perishable nature of orchids.
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Damaged Items
- Report within 24 hours
- Provide photos + order number
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Replacement Policy
- Replacement fee applies
- Original pot must be returned
- Subject to stock availability
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Plant Care Responsibility
Customers are responsible for plant care after delivery.
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Cancellations
No cancellations after preparation begins.
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Limitation of Liability
Liability is limited to the purchase price.
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Changes to Terms
We may update terms at any time.