No Returns Policy
At O’POTIQUE, each plant is carefully curated and prepared with attention to quality before delivery.
Due to the perishable and delicate nature of orchids and live plants, all sales are final and we do not accept returns or exchanges.
We ensure that every product is checked prior to dispatch to meet our quality standards.
Damaged or Incorrect Orders
In the rare event that you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear images and details. Our team will review the issue and provide an appropriate resolution.
Care Responsibility
Once the product has been delivered, proper care becomes the responsibility of the customer. We are happy to provide guidance to help you care for your plant and ensure it continues to thrive.